Frequently Asked Questions

We sell 100% pure, and raw Congolese honey. An African honey brand that is carefully harvested, unprocessed, free from additives and a natural sweetener - just as nature intended.

Lubekwa honey is raw, meaning it has not been heat-treated or pasteurised. This helps preserve its natural enzymes, nutrients, and health benefits.

What is heat-treated honey?

Heat-treated (or pasteurised) honey is heated to high temperatures to delay crystallisation and extend shelf life. However, this process can destroy many of the beneficial nutrients and natural enzymes. We don't use this method - so you get Lubekwa honey in its purest form.

We don't currently offer local pickup. All orders are shipped directly to your door for convenience.

Yes, we ship worldwide! Shipping rates and estimated delivery times will be shown at checkout based on your address.

Keep Lubekwa honey in a cool, dry place at room temperature. Do not refrigerate, as it can cause faster crystallisation.

Yes - crystallised is completely natural and actually a sign of high - quality, raw honey. To return it to a liquid state, place the sealed jar in a bowl of warm (not boiling) water until smooth.

For hygiene reasons, we can't accept returns on opened jars. However, if something's wrong with your order, please email info@lubekwahoney.com and we'll do our best to make it right.